Customer Complaining

ISO 10002: Quality Management – Customer Satisfaction
Guidelines for complaints handling
We stablished and certified for ISO 10002 in Novin saffron, in order to process of our customers’ complaints.
ISO 10002 provides a guideline for us, including planning, design, operation, maintenance, and improvement our management system.
By applying this standard, the following aspects of complaints is properly handled:
- enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing our ability to improve our products and customer services;
• involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
• recognizing and addressing the needs and expectations of complainants;
• providing complainants with an open, effective, and easy-to-use complaints process;
• analyzing and evaluating complaints in order to improve our products and customer services quality;
• reviewing the effectiveness and efficiency of the complaints-handling process.

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  • #28 May 2017